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"Their version of a king bed apparently does not exist… I paid to upgrade to a king bed and was surprised to see I had to been given a queen. I went down to ask if we had been placed in the wrong room. The staff member checked and said it was a king bed… but no it was not. I went back to check and I was able to measure the bed, and confirm it was in fact a queen size bed. I was frustrated by the money grab of an upgrade that I didn’t even receive. The staff member also just seemed unwilling to help, super frustrating. "

"Decently clean, everything was very near by which was very convenient. Bar was nice inside. "

"Yes"

"Staff was great and very helpful."

"Staff was wonderful, ambience was great, room was clean. Had trouble trying to control the temp in the room, we were cold our entire stay. I recommend splurging black out blinds as our room was so vibrantly lit during the night we did not sleep."

"Just an old outdated hotel you know what you’re getting water pressure was a little low. Paint was cracked."

"Great breakfast. Made to order omelets. Great location. Walkable to Bean and Navy Pier. The availability of complementary wine window wax too short."

"Asked Expedia for an early check-in and was told it would be after three like it was supposed to be. It was very cold in Chicago and all we wanted to do is get in a room and begin the day. They promised they would call when our room is available and never ever did. So we walked around in cold Chicago waiting for the call that never ever came. Got the room at 6:30 pm and went to sleep a couple hours later. The heater didn’t work and it was freezing in the broom although they did bring blankets up and a tiny space eater the size of a shoebox. It was definitely not worth what we paid. (A Premium price) and feel a partial refund would be in order."

"Superb location, loved the lake view. Room very comfortable. On the smaller size. Water was lukewarm at 9 am"